We run our billing on the Taji platform. That does not change who you contract with: HackFlix.
2. Accounts, prices and payment
Your account. Give us true contact details and keep them current. Keep your sign-in private; you are responsible for what is done in your account. Turn on two-step sign-in when we ask you to.
Prices. Prices are in Rwandan francs (RWF) unless the order says otherwise. HackFlix is not registered for VAT, so no VAT is added. If that changes, we will tell you before any invoice includes it.
Invoices. We invoice each service before it is due. An unpaid invoice expires after 7 days; the order is not started until it is paid.
Ways to pay. MTN MoMo or Airtel Money (you approve the payment on your own phone; we never ask for your PIN), card on our card provider's secure page (we never see or store your card number), bank deposit, or your HackFlix wallet.
Wallet. You can top up your wallet with any amount from RWF 5,000 up. Wallet money is used for your invoices and renewals. You can ask us to pay back any unused balance you topped up. We refund it to the payment method you used, within 14 days of your request, less any transfer fees charged by the payment provider. Promotional or bonus credit is not refundable.
Renewals. Services and domains renew for the same period unless you cancel. With auto-renew on, we take the renewal from your wallet before the due date. If the wallet is short, we send you the invoice.
Late payment. If a renewal is not paid, we remind you by email. Hosting is suspended 7 days after the due date and removed 30 days after that. A domain that is not renewed expires at the registry; restoring it later may cost more.
Price changes. We tell you at least 30 days before a new price applies to a renewal.
We register domains for you through accredited registrars. Each domain ending also has its registry's own rules (for example ICANN's for .com and RICTA's for .rw), which you accept by registering.
The domain is registered in your name with the details you give. They must be accurate; the registry may suspend a domain with false details.
You can move a domain to another provider at any time, subject to the registry's rules (for example no transfer in the first 60 days of a .com).
A domain registration cannot be refunded once the registry has accepted it.
4. Hosting and acceptable use
Do not use our services for anything unlawful in Rwanda or where you operate, including spam, phishing, malware, content that infringes others' rights, or attacks on other systems.
Do not overload shared servers in a way that harms other customers. We will contact you first unless the harm is urgent.
Keep your own copies of your website and email. We back up our systems, but not as a service you can rely on for your data unless your plan says so.
5. Suspension and ending
We may suspend a service for unpaid invoices, a breach of section 4, or a lawful order. We tell you why, except where the law stops us.
You can cancel any service from your account. It runs to the end of the period already paid.
Before a hosting service is removed, you can ask for a copy of your files for 7 days.
6. Refunds
Refunds follow our refund policy. Money is returned the way you paid where possible, or to your wallet if you agree.
7. Liability
We work to keep services running, but we do not promise they will never be interrupted. We aim for 99.9% monthly uptime, excluding scheduled maintenance and events outside our reasonable control.
We are not liable for indirect losses such as lost profit or lost data. Our total liability in any 12 months is limited to what you paid us in that time for the service concerned.
Nothing here limits liability that Rwandan law does not allow to be limited.
8. Changes, law and disputes
We may change these terms. We email you at least 30 days before a change that affects you takes effect.
These terms are governed by the laws of Rwanda. A dispute we cannot settle together goes to the competent courts of Kigali.
