1. When you get your money back
- We could not deliver it. If you paid for something we cannot provide (for example a domain that turns out to be taken), we refund you in full.
- You paid twice or paid too much. We refund the extra in full.
- Unused wallet balance. You can ask us to pay back any unused balance you topped up. We refund it within 14 days of your request, less any transfer fees charged by the payment provider. Promotional or bonus credit is not refundable.
2. What we cannot refund
- Domains. A domain registration or renewal cannot be refunded once the registry has accepted it. The registry keeps the fee.
- Hosting and other services you cancel. When you cancel, the service runs to the end of the period already paid. The time left in that period is not refunded.
3. How refunds are paid
- Money goes back the way you paid where possible: to the same MoMo number, card or bank account. If that is not possible, or if you agree, we add it to your HackFlix wallet.
- If we refund a renewal in full, the service stops at the start of the period that renewal paid for.
4. How to ask
Sign in and open a support ticket, or email support@hackflix.net with your invoice number. We may ask you to confirm who you are. Refunds are part of our terms of service.
5. Contact
HackFlix Ltd, 8 KG 7 Ave, Kacyiru, Kigali · support@hackflix.net · +250 782 052 277